Customer Support


Our customer support department consists of a team of trained and experienced representatives who can assist with questions, comments, or concerns.

We answer both technical and non-technical questions concerning test kits, test kit orders, test products, procedures, instructions, and status of test orders.

  • We are available by phone 8:30 AM ─ 6:30 PM EST, Monday through Friday at 800.522.4762 by pressing '1'.
  • We can also be reached by fax at 828.252.9303 or Contact Us by clicking the button below.

Contact Us Form

Customer Support Genova Diagnostics

Ready To Assist You

Many of our representatives have worked in various laboratory departments and are friendly, helpful, and outgoing. They can support you with unique knowledge and hands-on experience.